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FAQs

1) How much protection does the phone case offer?
It will protect your phone against drops. The case part is made from rubber for iPhone 6, 6s,7, 6 PLUS, 6s PLUS, 7 PLUS. And made from rigid matte coated plastic for iPhone 5,5s,SE, Samsung S6, S7, S7 Edge, S8 and S8 Plus. 

2) Do the edges of the case go above the screen?
Yes for all rubber sides cases as shown above. For the plastic ones, the edge of the case is slightly above or level with the screen. 

3) How long will it take to arrive?
The cases are made in batches so will take 3-5 working days to be made. Once made it will take 1-2 working days for the UK. 3-5 working days for Europe, and 5-10 working days for the rest of the world. If ordering outside of the UK please allow time for customs clearance which can take a few days and in busy periods around Christmas it can take up to 1 month to arrive outside of the UK from time of purchase. Inside the UK in busy periods it may take 1-3 working days to arrive one shipped. 

4) Is it real wood ?
All the back panels of the cases are made from real wood, the wood is sanded, cut and varnished before being stuck on the back of the plastic case. It is then laser engraved to create the design. 

5) Does it smell like burnt wood?
The laser engraving process looks like it is burning the wood, when in fact it is vaporising the wood away creating an extremely clean cut that doesn't smell burnt. There will be the normal smell that wood has without being overpowering. 

6) How do I return the item?
To return your phone case for a full refund simply get in contact on the contact page and you will be given an address to send it to for your refund. If your case is engraved with a personalised element then a small fee will be deducted off of your refund. If your case arrives damaged you don't need to send it back simply send a photo to help@cutly.co.uk and a replacement will be sent immediately. 

 

 

 

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